Shipping Policy

 

Effective Date: July 13, 2026

At Loti Labs Peptides, we understand that reliable order fulfillment is an important part of providing a professional customer experience. This Shipping Policy explains how we process, package, ship, and deliver orders placed through lotilabspeptides.com. It also outlines customer responsibilities, estimated delivery expectations, and important information regarding domestic and international shipments.

By placing an order through our website, you acknowledge that you have read and agreed to this Shipping Policy.

1. Research Use Only Notice

All products sold by Loti Labs Peptides are intended strictly for laboratory research purposes only.

Our products are NOT intended for:

  • Human consumption

  • Veterinary applications

  • Therapeutic use

  • Clinical use

  • Diagnostic procedures

  • Cosmetic use

  • Food or dietary supplement use

Customers are solely responsible for ensuring compliance with all applicable laws and regulations governing the purchase, import, possession, handling, storage, and use of research products in their jurisdiction.

2. Order Processing

Orders are generally processed in the order they are received.

Processing typically includes:

  • Payment verification

  • Fraud prevention review (where applicable)

  • Inventory confirmation

  • Quality control inspection

  • Secure packaging

  • Shipping label generation

  • Carrier pickup preparation

Processing times may vary depending on:

  • Order volume

  • Inventory availability

  • Holidays

  • Weekends

  • Severe weather

  • Carrier delays

  • Verification requirements

  • Operational circumstances beyond our reasonable control

Estimated processing times displayed on the website are provided for informational purposes only and are not guaranteed unless expressly stated.

3. Business Days

Unless otherwise stated, our business days generally exclude:

  • Saturdays

  • Sundays

  • Federal or public holidays observed by our operations

  • Scheduled warehouse closures

Orders placed outside normal business hours may begin processing on the next business day.

4. Order Verification

To help protect our customers and prevent fraudulent transactions, certain orders may require additional verification before shipment.

Verification measures may include:

  • Billing address confirmation

  • Payment verification

  • Identity confirmation where reasonably necessary

  • Confirmation of shipping details

  • Review of unusual purchasing activity

Failure to provide requested verification information within a reasonable period may result in order cancellation.

5. Shipping Methods

Available shipping methods may vary depending on:

  • Destination

  • Product availability

  • Carrier service

  • Package size

  • Applicable regulations

Shipping options, estimated transit times, and costs are displayed during checkout where available.

Transit estimates are provided by shipping carriers and should be considered estimates only.

6. Domestic Shipping

We strive to dispatch domestic orders as efficiently as possible.

Domestic deliveries may vary depending on:

  • Carrier performance

  • Weather conditions

  • Regional demand

  • Operational delays

  • Local delivery conditions

Delivery estimates are not guarantees and may change without notice.

7. International Shipping

Where available, Loti Labs Peptides may offer international shipping to selected destinations.

International shipments may be subject to:

  • Customs inspections

  • Import licensing requirements

  • Government regulations

  • Import duties

  • Value-added taxes (VAT)

  • Brokerage fees

  • Local handling charges

  • Country-specific restrictions

Customers are solely responsible for understanding and complying with the import requirements of their destination country before placing an order.

We cannot guarantee that all products are legally importable into every jurisdiction.

8. Customs and Import Responsibilities

International customers acknowledge that:

  • Customs authorities may inspect shipments.

  • Customs clearance times vary by country.

  • Additional documentation may occasionally be required.

  • Duties and taxes are generally the responsibility of the recipient unless otherwise stated.

Loti Labs Peptides is not responsible for delays resulting from customs processing or regulatory review.

9. Shipping Restrictions

We reserve the right to decline or cancel shipments where:

  • Products are restricted by law.

  • Export controls apply.

  • Carrier limitations prevent shipment.

  • Import restrictions exist.

  • Fraud concerns arise.

  • Accurate delivery cannot reasonably be ensured.

Such decisions are made to comply with applicable laws and to protect both our customers and our business operations.

10. Packaging Standards

We take reasonable care in preparing shipments for transport.

Packaging practices may include:

  • Secure product containment

  • Protective cushioning

  • Tamper-evident measures where applicable

  • Appropriate labeling

  • Lot identification

  • Shipment verification

Packaging methods may change over time as we continue to improve shipping quality and operational efficiency.

11. Shipping Confirmation

Once an order has been prepared for shipment, customers may receive a shipping confirmation email that can include:

  • Order number

  • Carrier information

  • Tracking number (where available)

  • Shipment date

  • Estimated delivery information

Tracking availability depends on the selected carrier and destination.

12. Delivery Estimates

Estimated delivery dates are provided for convenience only.

Actual delivery may be affected by factors outside our control, including:

  • Weather events

  • Transportation disruptions

  • Customs processing

  • Carrier delays

  • Public holidays

  • Operational interruptions

  • High shipping volume

  • Government inspections

Loti Labs Peptides does not guarantee delivery by a specific date unless expressly agreed in writing.

13. Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

Please verify:

  • Recipient name

  • Street address

  • Apartment or suite number

  • Postal code

  • City

  • State or province

  • Country

  • Telephone number

  • Email address

Incorrect or incomplete shipping information may result in delays, additional shipping costs, returned packages, or unsuccessful delivery.

14. Undeliverable Shipments

Shipments returned to Loti Labs Peptides as undeliverable may result from:

  • Incorrect address information

  • Refused delivery

  • Failure to claim a package

  • Carrier inability to complete delivery

  • Customs rejection (for international shipments)

If a package is returned to us, we will review the circumstances and, where appropriate, work with the customer to determine whether reshipment or another resolution is available.

Additional shipping charges may apply depending on the reason for the return.

15. Lost Packages

If your shipment appears to be delayed beyond the estimated delivery timeframe or tracking information indicates that the package may be lost, please contact Loti Labs Peptides as soon as reasonably possible.

When reporting a potentially lost shipment, please include:

  • Order number

  • Customer name

  • Shipping address

  • Tracking number (if available)

  • Description of the issue

Upon receiving your request, we may:

  • Review shipment records

  • Contact the shipping carrier

  • Initiate a package trace where available

  • Request additional information from the customer

  • Evaluate whether a replacement shipment or other resolution is appropriate

Please note that carrier investigations may require several business days to complete.

16. Damaged Shipments

Customers should inspect all deliveries promptly upon receipt.

If your package appears damaged during transit, we recommend that you:

  • Retain all original packaging materials.

  • Photograph the exterior shipping carton.

  • Photograph the shipping label.

  • Photograph the product packaging.

  • Photograph any visible damage.

  • Contact us as soon as possible.

Prompt notification helps facilitate investigations with shipping carriers and enables us to determine an appropriate resolution.

Depending on the circumstances, we may offer:

  • Replacement of damaged merchandise

  • Store credit

  • Another commercially reasonable solution consistent with our Refund & Returns Policy

17. Partial Shipments

Occasionally, an order may be fulfilled in multiple shipments due to circumstances such as:

  • Inventory availability

  • Warehouse operations

  • Product availability

  • Packaging requirements

  • Carrier limitations

When practical, customers will be notified if an order is expected to arrive in separate shipments.

18. Shipping Delays

While we strive to process and ship orders efficiently, delays may occasionally occur due to circumstances beyond our reasonable control.

Examples include:

  • Severe weather

  • Natural disasters

  • Customs inspections

  • Transportation disruptions

  • Labor shortages

  • Carrier capacity limitations

  • Public health emergencies

  • Government actions

  • Security inspections

  • Supply chain interruptions

  • Technical system outages

Estimated shipping and delivery dates should not be interpreted as guaranteed delivery commitments unless expressly stated otherwise.

19. Risk of Loss

Unless otherwise required by applicable law, the risk of loss and title for products generally pass to the customer upon delivery of the shipment to the designated shipping carrier.

After transfer to the carrier, shipping timelines and delivery are primarily under the carrier’s control.

Customers are encouraged to monitor tracking information and ensure that deliveries can be received promptly.

20. Signature Requirements

For certain orders, Loti Labs Peptides may require a signature upon delivery.

Signature requirements may be applied based on factors including:

  • Order value

  • Destination

  • Carrier requirements

  • Product type

  • Fraud prevention considerations

  • Customer account history

If signature service is required, customers should ensure that an authorized recipient is available to accept delivery.

21. Refused Deliveries

If a shipment is refused by the recipient without prior authorization from Loti Labs Peptides, the customer may be responsible for:

  • Return shipping charges

  • Carrier fees

  • Handling costs

  • Any additional expenses incurred as a result of the refused delivery, where permitted by applicable law

Any refund eligibility will be determined in accordance with our Refund & Returns Policy.

22. International Regulatory Compliance

International customers are solely responsible for determining whether ordered products may legally be imported into their country.

Customers acknowledge responsibility for:

  • Import permits

  • Customs documentation

  • Regulatory approvals

  • Import duties

  • Taxes

  • Brokerage fees

  • Local compliance requirements

Loti Labs Peptides cannot provide legal advice regarding import regulations in individual jurisdictions and does not guarantee that products will be admissible into every country.

23. Force Majeure

Loti Labs Peptides shall not be liable for delays or failures in shipping resulting from events beyond our reasonable control, including but not limited to:

  • Acts of God

  • Floods

  • Hurricanes

  • Tornadoes

  • Earthquakes

  • Wildfires

  • Public health emergencies

  • Government restrictions

  • Civil unrest

  • Armed conflict

  • Transportation interruptions

  • Labor disputes

  • Utility outages

  • Cybersecurity incidents

  • Carrier service disruptions

In such situations, we will make commercially reasonable efforts to resume normal shipping operations as conditions permit.

24. Order Tracking

Where tracking services are available, customers will generally receive tracking information after shipment.

Tracking updates are provided by the shipping carrier and may occasionally be delayed.

Customers should refer to the carrier’s tracking system for the most current shipment status.

If tracking information has not updated for an extended period, customers are encouraged to contact us for assistance.

25. Shipping Policy Updates

Loti Labs Peptides reserves the right to revise or update this Shipping Policy at any time to reflect changes in:

  • Business operations

  • Shipping carriers

  • Regulatory requirements

  • Customer service procedures

  • Industry practices

The most current version of this Policy will be posted on our website and becomes effective upon publication unless otherwise required by applicable law.

26. Contact Information

For questions regarding shipping, order fulfillment, or delivery status, please contact:

Loti Labs Peptides

Website: https://lotilabspeptides.com

Email: sales@lotilabspeptides.com

To help us assist you efficiently, please include your order number and any relevant tracking information in your inquiry.

27. Entire Shipping Agreement

This Shipping Policy forms part of the terms governing purchases made through Loti Labs Peptides and should be read together with our Privacy Policy, Refund & Returns Policy, and Terms & Conditions.

If any provision of this Shipping Policy is found to be unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

Research Use Only Disclaimer

All products sold by Loti Labs Peptides are supplied strictly for laboratory research purposes only. Products are not intended for human consumption, veterinary use, therapeutic use, diagnostic use, cosmetic use, or as food or dietary supplements. Customers are solely responsible for ensuring that all purchases, possession, importation, storage, handling, and use of products comply with all applicable laws and regulations within their jurisdiction. Loti Labs Peptides makes no representation that any product is appropriate for any use other than lawful laboratory research as described on its website.