Privacy Policy

 

Effective Date: July 13, 2026

Welcome to Loti Labs Peptides (“Loti Labs Peptides,” “Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information in a transparent, responsible, and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit lotilabspeptides.com, create an account, place an order, communicate with us, or otherwise interact with our services.

Our goal is to maintain a trustworthy relationship with our customers by implementing commercially reasonable administrative, technical, and organizational safeguards while respecting applicable privacy laws where they apply. This Privacy Policy is intended to provide a clear understanding of our data practices and your choices regarding your information.

1. Research Use Only Notice

Loti Labs Peptides supplies products intended solely for legitimate laboratory and scientific research purposes.

Unless expressly stated otherwise in writing by the Company, all products offered through this website are:

  • Intended exclusively for laboratory research.

  • Not intended for human consumption.

  • Not intended for veterinary use.

  • Not intended for therapeutic or diagnostic use.

  • Not intended for cosmetic application.

  • Not approved for use as drugs, foods, dietary supplements, or medical devices.

Customers are solely responsible for ensuring that products are purchased, handled, stored, transported, and used in compliance with all applicable laws and regulations in their jurisdiction.

Nothing contained on this website should be interpreted as medical advice, healthcare guidance, treatment recommendations, or scientific conclusions regarding any product.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • Our website.

  • Customer accounts.

  • Online purchases.

  • Customer support communications.

  • Email correspondence.

  • Newsletter subscriptions.

  • Contact forms.

  • Order verification procedures.

  • Promotional campaigns.

  • Business communications.

  • Laboratory customer inquiries.

This Privacy Policy does not apply to information collected through third-party websites, external marketplaces, social media platforms, or websites that are not owned or controlled by Loti Labs Peptides.

3. Acceptance of This Policy

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the website.

Continued use of the website following updates to this Privacy Policy constitutes acceptance of the revised version to the extent permitted by applicable law.

4. Eligibility

Our website is intended for individuals who are legally capable of entering binding agreements under applicable law.

By using this website, you represent that:

  • You have reached the age required by applicable law to make purchases in your jurisdiction.

  • You are purchasing products for lawful purposes.

  • You understand the research-use-only nature of our products.

  • The information you provide is accurate, complete, and current.

5. Information We Collect

Depending on how you interact with our website, we may collect several categories of information.

Personal Identification Information

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Company or institution name (if provided)

  • Account username

  • Order history

  • Customer support records

Account Information

When you register an account, we may collect:

  • Login credentials

  • Password (stored using secure hashing where applicable)

  • Saved shipping addresses

  • Purchase preferences

  • Communication preferences

  • Account settings

  • Wishlist information

Order Information

When purchases are made, we may collect:

  • Products ordered

  • Quantities

  • Order numbers

  • Transaction dates

  • Payment status

  • Shipping method

  • Delivery status

  • Invoice records

  • Refund history

  • Customer correspondence relating to an order

Technical Information

Our systems may automatically collect technical information such as:

  • IP address

  • Browser type and version

  • Operating system

  • Device type

  • Screen resolution

  • Time zone

  • Referral URLs

  • Pages visited

  • Session duration

  • Clickstream data

  • Date and time of access

  • Language preferences

Usage Information

We may collect information regarding how visitors interact with our website, including:

  • Pages viewed

  • Navigation patterns

  • Search queries entered on the website

  • Products viewed

  • Shopping cart activity

  • Checkout progress

  • Downloads

  • Feature usage

  • Error reports

Communications

If you contact us, we may retain:

  • Email correspondence

  • Contact form submissions

  • Customer service inquiries

  • Support requests

  • Product questions

  • Feedback

  • Survey responses

  • Complaint records

  • Attachments voluntarily submitted

6. Information You Provide Voluntarily

You may voluntarily provide information when you:

  • Create an account.

  • Place an order.

  • Subscribe to newsletters.

  • Contact customer service.

  • Request technical information.

  • Ask about product availability.

  • Submit feedback.

  • Participate in promotional events.

  • Complete surveys.

  • Request documentation.

You are responsible for ensuring that any information you provide is accurate and up to date.

7. Information Collected Automatically

Like many commercial websites, we automatically collect certain technical information through standard internet technologies.

These technologies may include:

  • Browser cookies

  • Server logs

  • Web beacons

  • Pixels

  • Local storage

  • Analytics tools

  • Performance monitoring tools

  • Security monitoring systems

Automatically collected information helps us:

  • Maintain website functionality.

  • Improve website performance.

  • Diagnose technical issues.

  • Detect fraudulent activity.

  • Enhance cybersecurity.

  • Understand user behavior in aggregate.

  • Improve navigation and user experience.

8. Cookies and Similar Technologies

Cookies are small text files stored on your device that help websites recognize returning visitors and remember preferences.

We may use cookies for purposes including:

Essential Cookies

These cookies are necessary for:

  • Account authentication

  • Shopping cart functionality

  • Checkout processing

  • Security

  • Fraud prevention

  • Website performance

Without these cookies, certain portions of the website may not function correctly.

Functional Cookies

Functional cookies help remember:

  • Language preferences

  • Region selections

  • Login status

  • User preferences

  • Saved shopping carts

Analytics Cookies

Analytics technologies help us understand:

  • Visitor traffic

  • Popular pages

  • Navigation patterns

  • Device usage

  • Website performance

  • User engagement

Analytics information is generally aggregated and used to improve our services.

Marketing Cookies

Where applicable and permitted by law, marketing technologies may help us:

  • Measure advertising effectiveness.

  • Understand campaign performance.

  • Deliver more relevant promotional content.

  • Limit repetitive advertisements.

Users may manage certain cookie preferences through their browser settings; however, disabling some cookies may affect website functionality.

9. How We Use Your Information

We may use collected information for legitimate business purposes, including:

  • Processing orders.

  • Providing customer support.

  • Managing customer accounts.

  • Verifying customer identity when necessary.

  • Processing payments.

  • Preventing fraud.

  • Detecting unauthorized activity.

  • Maintaining website security.

  • Improving products and services.

  • Responding to customer inquiries.

  • Sending transactional communications.

  • Providing shipping notifications.

  • Managing returns where applicable.

  • Fulfilling legal obligations.

  • Conducting internal business analytics.

  • Maintaining financial records.

  • Auditing business operations.

  • Improving website usability.

  • Protecting our legal rights.

  • Enforcing our policies and agreements.

We do not sell personal information to third parties for their independent marketing purposes unless expressly disclosed and permitted by applicable law.

10. Legal Bases for Processing (Where Applicable)

Depending on applicable privacy laws, we may process personal information based on one or more of the following legal grounds:

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate business interests.

  • Your consent, where required.

  • Protection against fraud and abuse.

  • Security and network integrity.

  • Recordkeeping obligations.

  • Resolution of disputes.

  • Establishment, exercise, or defense of legal claims.

Where consent is relied upon, you may withdraw that consent at any time, although withdrawal does not affect processing already carried out before the withdrawal.

11. Disclosure and Sharing of Information

Loti Labs Peptides values customer privacy and does not sell or rent personal information to third parties for their independent marketing purposes. We may, however, share information where necessary to operate our business, fulfill customer orders, comply with legal obligations, or protect our legitimate interests.

Information may be disclosed to the following categories of recipients:

Service Providers

We may engage carefully selected third-party service providers to assist us in operating our business. These providers may process personal information solely for purposes such as:

  • Website hosting

  • Cloud infrastructure

  • Payment processing

  • Fraud prevention

  • Order fulfillment

  • Shipping logistics

  • Customer support platforms

  • Email communication

  • Marketing automation

  • Data analytics

  • Website performance monitoring

  • Security services

  • Accounting services

  • Tax compliance

  • Business administration

Each provider is expected to process information only as necessary to perform the services requested and in accordance with applicable contractual obligations.

Shipping and Logistics Partners

To fulfill customer orders, we may share necessary delivery information with shipping carriers and logistics providers. This may include:

  • Customer name

  • Shipping address

  • Telephone number (where required)

  • Email address (where required for shipment notifications)

  • Package dimensions

  • Shipment tracking information

Only the information reasonably necessary to complete delivery is shared.

Payment Processors

Payment information is processed through independent payment service providers.

To protect customer financial information, Loti Labs Peptides does not intentionally store complete payment card numbers, security codes, or other sensitive payment credentials on our own servers unless specifically required for lawful operational purposes.

Payment processors maintain their own privacy and security practices, which govern how financial information is processed.

Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from government authorities

  • Comply with court orders

  • Respond to subpoenas

  • Protect our legal rights

  • Investigate suspected fraud

  • Prevent illegal activity

  • Protect customer safety

  • Protect public safety

  • Enforce our Terms and Conditions

Business Transactions

If Loti Labs Peptides undergoes:

  • Merger

  • Acquisition

  • Corporate restructuring

  • Bankruptcy

  • Sale of assets

  • Investment transaction

customer information may be transferred as part of the transaction, subject to applicable legal requirements.

12. International Data Transfers

Because the internet is inherently global, your information may be transferred to or processed in countries outside your place of residence.

Where applicable, we implement reasonable safeguards designed to protect personal information transferred internationally in accordance with applicable privacy laws.

Customers accessing our services from outside the United States acknowledge that information may be processed in jurisdictions where privacy laws differ from those in their home country.

13. Data Security

Protecting customer information is one of our highest priorities.

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our security measures may include:

  • Encrypted website connections (HTTPS/TLS)

  • Secure server environments

  • Firewall protection

  • Access controls

  • Role-based permissions

  • Password protection

  • Multi-factor authentication where applicable

  • Routine software updates

  • Malware monitoring

  • Intrusion detection

  • Activity logging

  • Secure backup procedures

  • Internal access restrictions

Although we strive to use industry-recognized security practices, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users acknowledge this inherent risk when transmitting information electronically.

14. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to:

  • Choose a strong password.

  • Keep login credentials confidential.

  • Notify us promptly of suspected unauthorized access.

  • Log out from shared or public devices after use.

  • Maintain accurate account information.

Loti Labs Peptides is not responsible for losses resulting from unauthorized access caused by failure to protect account credentials.

15. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill contractual obligations

  • Process orders

  • Maintain customer accounts

  • Provide customer support

  • Resolve disputes

  • Prevent fraud

  • Comply with tax obligations

  • Meet accounting requirements

  • Satisfy legal or regulatory obligations

  • Enforce contractual rights

Retention periods vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

16. Your Privacy Rights

Depending on your jurisdiction, you may have certain privacy rights regarding your personal information.

These rights may include the ability to:

  • Access personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of certain information.

  • Request restriction of processing.

  • Object to certain processing activities.

  • Withdraw consent where consent is the legal basis.

  • Request portability of personal information where applicable.

  • Lodge complaints with relevant supervisory authorities where permitted by law.

Requests may be subject to identity verification and applicable legal exceptions.

17. California Privacy Rights

Residents of certain U.S. states, including California where applicable law applies, may have additional rights regarding personal information.

Subject to applicable law, qualifying consumers may request:

  • Information regarding categories of personal information collected.

  • Categories of sources from which information was obtained.

  • Categories of third parties receiving information.

  • Business purposes for collecting information.

  • Access to specific pieces of personal information.

  • Deletion of qualifying information.

  • Correction of inaccurate information.

  • Information regarding the sale or sharing of personal information, where applicable.

Loti Labs Peptides does not discriminate against customers for exercising applicable privacy rights.

18. European Privacy Rights

Where applicable under the General Data Protection Regulation (GDPR), individuals may have rights including:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to object

  • Right to data portability

  • Right to withdraw consent

  • Right to lodge a complaint with an applicable supervisory authority

Requests will be evaluated in accordance with applicable law.

19. Marketing Communications

Customers may choose to receive promotional communications from Loti Labs Peptides.

Marketing communications may include:

  • Product announcements

  • Company updates

  • Promotional campaigns

  • Educational content

  • Research-related news

  • Website updates

Recipients may unsubscribe at any time using the unsubscribe link included in promotional emails or by contacting us directly.

Please note that opting out of marketing communications does not prevent us from sending essential transactional messages regarding:

  • Orders

  • Shipping

  • Account security

  • Returns

  • Customer support

  • Legal notices

20. Children’s Privacy

Our website is not directed toward children.

We do not knowingly collect personal information from individuals who are below the age required by applicable law to enter legally binding agreements in their jurisdiction.

If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it promptly.

Parents or legal guardians who believe a child has submitted information may contact us to request its removal.

21. External Links

Our website may contain links to third-party websites for informational or convenience purposes.

Loti Labs Peptides is not responsible for:

  • Third-party privacy practices

  • External website content

  • Third-party security

  • Independent privacy policies

  • Products or services offered by external organizations

Customers should review the privacy policies of any third-party websites they visit.

22. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time to reflect changes in our business practices, technology, legal obligations, or operational requirements.

Updated versions become effective upon publication on our website unless otherwise required by applicable law.

Customers are encouraged to review this Privacy Policy periodically to remain informed about our privacy practices.

23. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

Loti Labs Peptides

Website: https://lotilabspeptides.com

Email: sales@lotilabspeptides.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

24. Entire Policy

This Privacy Policy constitutes the entire privacy notice governing the collection, use, disclosure, retention, and protection of personal information through the Loti Labs Peptides website unless supplemented by additional notices provided for specific services or legal requirements.

By continuing to access or use our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Research Use Disclaimer

All products offered by Loti Labs Peptides are supplied strictly for laboratory research purposes only. Products are not intended for human consumption, veterinary use, therapeutic application, diagnostic use, cosmetic use, or any purpose prohibited by applicable law. Customers are solely responsible for ensuring that all purchases, handling, storage, and use of products comply with the laws and regulations applicable to their jurisdiction.