Refund & Returns Policy

Effective Date: July 13, 2026

Welcome to Loti Labs Peptides. We are committed to providing high-quality research materials and exceptional customer service. Due to the specialized nature of our products, all returns, refunds, replacements, and order disputes are handled according to the terms outlined in this Refund & Returns Policy.

By placing an order through lotilabspeptides.com, you acknowledge that you have read, understood, and agreed to this policy.

1. Research Use Only

All products sold by Loti Labs Peptides are supplied strictly for laboratory research purposes only.

Our products are NOT intended for:

Human consumption
Veterinary use
Clinical use
Therapeutic applications
Diagnostic procedures
Cosmetic applications
Food or dietary supplement use

Customers are solely responsible for ensuring that products are purchased and used in accordance with all applicable laws and regulations.

2. Our Commitment to Quality

Every product distributed by Loti Labs Peptides undergoes quality control procedures designed to help ensure product integrity before shipment.

Our commitment includes:

Careful packaging
Lot tracking
Batch identification
Quality inspections
Secure storage practices
Appropriate handling procedures
Shipment verification

If an issue occurs during fulfillment, we will make commercially reasonable efforts to resolve it promptly.

3. Nature of Research Products

Because laboratory research materials are highly specialized and sensitive, they cannot generally be returned once they leave our controlled storage environment.

Environmental factors such as:

Temperature
Humidity
Light exposure
Handling conditions
Transportation
Storage methods

may affect product integrity after delivery.

For this reason, most opened or delivered research materials are not eligible for return except as specifically described in this policy.

4. Order Review Before Shipment

Customers are encouraged to carefully review all order information before submitting payment, including:

Product selection
Quantity
Shipping address
Billing information
Contact information

Orders begin processing shortly after submission and may not always be modified once processing has started.

5. Eligible Refund Circumstances

Refunds may be considered in circumstances such as:

Duplicate orders placed accidentally.
Orders cancelled before fulfillment begins.
Inventory shortages where replacement is unavailable.
Incorrect items shipped by Loti Labs Peptides.
Orders damaged before leaving our facility.
Confirmed fulfillment errors.

Each request is evaluated individually.

Approval of one refund request does not guarantee approval of future requests.

6. Non-Refundable Circumstances

Refunds generally will not be provided for:

Customer ordering the wrong item.
Customer misunderstanding product specifications.
Orders delivered successfully.
Products that have been opened.
Products that have been used.
Improper storage after delivery.
Customer refusal of delivery without prior authorization.
Incorrect shipping information supplied by the customer.
Customs delays or seizures (where permitted by applicable law and stated in your business practices).
Purchases made in violation of our Terms and Conditions.

7. Return Authorization Requirement

Returns are not accepted without prior written authorization.

If a return is approved, customers will receive instructions that may include:

Return authorization number
Approved return address
Packaging requirements
Shipping instructions
Documentation requirements

Unauthorized returns may be refused.

8. Damaged Shipments

Customers should inspect deliveries promptly upon receipt.

If a shipment appears damaged:

Retain all original packaging.
Photograph the shipping box.
Photograph the product.
Photograph the shipping label.
Contact us as soon as reasonably possible with your order details.

Providing complete documentation helps us investigate the issue with the shipping carrier where appropriate.

9. Incorrect Orders

If you receive an item that differs from your confirmed order, please notify us promptly with:

Order number
Product name
Photographs of the received item
Lot number (if applicable)
Description of the issue

After review, we may, where appropriate:

Send the correct item.
Arrange an approved return.
Issue store credit.
Provide another reasonable resolution consistent with this policy.

10. Lost Packages

If tracking indicates that a shipment has been delayed or appears lost, we may investigate with the shipping carrier.

Resolution may include, where appropriate:

Shipment tracing
Replacement shipment
Store credit
Refund, depending on the circumstances and carrier findings

Customers may be asked to cooperate with the investigation process.

11. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Loti Labs Peptides is not responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

If an order is returned due to an address error, additional shipping charges may apply before reshipment.

12. Order Cancellation

Orders may be cancelled before processing begins.

Once an order has entered fulfillment, packaging, or shipment preparation, cancellation may no longer be possible.

Approved cancellations are generally refunded to the original payment method, subject to any applicable processing fees and your actual payment provider’s policies.

13. Refused Deliveries

Customers who intentionally refuse delivery without prior authorization may not be eligible for a refund.

If the shipment is successfully returned to our facility in acceptable condition, any refund or credit may be reduced by applicable shipping, handling, restocking, or carrier charges where permitted by law.

14. International Orders

International shipments may be subject to:

Customs inspections
Import duties
Taxes
Regulatory requirements
Delays outside our control

Customers are responsible for understanding and complying with the import laws applicable in their jurisdiction.

Loti Labs Peptides cannot guarantee customs clearance or import approval in every country.

15. Return Request Procedure

If you believe your order qualifies for a return, replacement, or refund under this Policy, you must contact Loti Labs Peptides before returning any merchandise.

Please include the following information in your request:

Full name
Order number
Date of purchase
Product name(s)
Lot or batch number (if available)
Detailed description of the issue
Clear photographs of the product
Photographs of the original packaging
Photographs of the shipping label (if applicable)
Any additional documentation that may assist our review

Submitting complete and accurate information allows us to investigate your request more efficiently.

16. Product Inspection

If a return is authorized and received, all returned merchandise may undergo an inspection process.

During inspection, we may evaluate factors including:

Package integrity
Original seals
Physical condition
Evidence of tampering
Environmental exposure
Product labeling
Shipping damage
Storage condition upon return (where reasonably determinable)
Compliance with return instructions

Approval of a refund or replacement is contingent upon the findings of this inspection where applicable.

17. Replacement Policy

Where appropriate, Loti Labs Peptides may elect to replace a product instead of issuing a refund.

Replacement requests may be considered for circumstances such as:

Incorrect item shipped
Product damaged during transit
Confirmed fulfillment error
Verified packaging defect
Inventory or handling issue attributable to our operations

Replacement products are subject to inventory availability. If a replacement is unavailable, another reasonable resolution, such as store credit or a refund where appropriate, may be offered.

18. Store Credit

At our discretion and where consistent with applicable law, certain approved claims may be resolved through store credit rather than a monetary refund.

Store credit may:

Be issued electronically.
Be applied toward future purchases.
Be subject to an expiration period if permitted by applicable law and disclosed at the time of issuance.
Be non-transferable unless otherwise stated.

Any applicable terms governing store credit will be communicated at the time it is issued.

19. Refund Method

When a refund is approved, it is generally issued using the original payment method whenever reasonably possible.

The time required for funds to appear in your account depends on factors such as:

Your payment provider
Banking institution
Credit card issuer
Payment processing network

While we process approved refunds promptly, we cannot control the processing times of third-party financial institutions.

20. Chargebacks and Payment Disputes

We encourage customers to contact Loti Labs Peptides before initiating a payment dispute or chargeback.

Many issues can be resolved more quickly through direct communication.

If a chargeback is initiated, we reserve the right to provide documentation to the relevant financial institution, including:

Order confirmation
Shipping records
Tracking information
Customer communications
Proof of delivery
Payment records
Fraud-prevention records

Abusive or fraudulent chargebacks may result in the suspension or closure of customer accounts where permitted by applicable law.

21. Fraud Prevention

To protect both customers and the Company, orders may be subject to fraud prevention procedures.

We reserve the right to:

Verify billing information.
Request identity verification where reasonably necessary.
Delay shipment pending verification.
Decline orders presenting an elevated risk of fraud.
Cancel orders that cannot be reasonably verified.

These measures are intended to reduce unauthorized transactions and protect the integrity of our ordering process.

22. Refusal of Service

Loti Labs Peptides reserves the right, to the extent permitted by applicable law, to refuse or cancel orders for reasons including, but not limited to:

Suspected fraudulent activity
Violation of our Terms and Conditions
Misuse of products
Regulatory compliance concerns
Inaccurate customer information
Payment verification failure
Product availability issues
Pricing or listing errors

If an order is cancelled after payment has been received, any refund due will be processed in accordance with this Policy.

23. Product Warranty Disclaimer

Due to the specialized nature of laboratory research materials, all products are provided subject to the terms of our applicable agreements and any warranties expressly stated by law.

Except where prohibited by applicable law, Loti Labs Peptides disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted.

Customers are responsible for determining the suitability of products for their intended lawful research applications.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Loti Labs Peptides shall not be liable for indirect, incidental, consequential, exemplary, special, or punitive damages arising from or relating to:

Product misuse
Improper storage
Unauthorized applications
Customer negligence
Delayed shipments outside our reasonable control
Carrier-related issues
Customs actions
Regulatory restrictions
Website interruptions
Third-party service failures

Nothing in this Policy is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

25. Force Majeure

Loti Labs Peptides shall not be responsible for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Floods
Fires
Earthquakes
Public health emergencies
Government actions
Regulatory changes
Labor disputes
Transportation disruptions
Supply chain interruptions
Power failures
Cybersecurity incidents
Acts of war or terrorism

In such circumstances, we will make commercially reasonable efforts to resume normal operations as soon as practicable.

26. Changes to This Policy

We reserve the right to revise or update this Refund & Returns Policy at any time to reflect changes in our business operations, legal obligations, or customer service practices.

Updated versions become effective upon publication on our website unless otherwise required by applicable law.

Customers are encouraged to review this Policy periodically before placing an order.

27. Contact Us

If you have questions regarding this Refund & Returns Policy or wish to request assistance with an order, please contact us:

Loti Labs Peptides

Website: https://lotilabspeptides.com

Email: sales@lotilabspeptides.com

Please include your order number and any relevant supporting information when contacting us to help us respond efficiently.

28. Entire Agreement Regarding Returns

This Refund & Returns Policy forms part of the terms governing purchases made through Loti Labs Peptides. It should be read together with our Terms & Conditions, Shipping Policy, and Privacy Policy.

If any provision of this Policy is determined to be unenforceable under applicable law, the remaining provisions shall remain in full force and effect to the fullest extent permitted.

Research Use Only Disclaimer

All products offered by Loti Labs Peptides are supplied strictly for laboratory research purposes only. Products are not intended for human consumption, veterinary use, therapeutic application, diagnostic use, cosmetic use, or as food or dietary supplements. By purchasing from Loti Labs Peptides, customers acknowledge that they are responsible for ensuring that all products are handled, stored, and used only in compliance with applicable laws, regulations, and accepted laboratory practices.